There are two ways to seek assistance from the HRIS Help Desk. You can call the ITRC Helpdesk (962-4357) or place a web-based Remedy ticket through the web address https://www.unc.edu/ar-bin/websub/index.pl. Please provide the following information:

Caller Information

• Name
• PID
• Department name and number
• Verify e-mail address

Problem Examples

Problem Type	Information Needed
Connectivity	Describe the problem
Employee Action	Employee name PID Position # Effective date of action Type of action that you are trying to complete Name of Workflow where problem occurred Describe the problem
Error Message	Copy error message
Funding	Position # Account # Effective date of action Name of Workflow where problem occurred Describe the problem
InBasket	Employee name PID Position # Effective date of action Type of action that you are trying to complete Name of workflow where problem occurred Describe the problem
Position Action	Position # Effective date of action Name of Workflow where problem occurred Describe the problem